Terms & Conditions

RE-Skin Clinic provides professional aesthetic treatments, skincare consultations and retail skincare products, including authorised Dermalogica products.

Our contact details are:

RE Skin Clinic
Address: Vale of Belvoir, Waltham on the Wolds, Leicestershire. LE14 4FJ
Email: rebeccaimms@re-skinclinic.com
Website: https://re-skinclinic.com

The content on this website is provided for general information only.

While we make every effort to ensure the information is accurate and up to date, we cannot guarantee that all information is complete, accurate or suitable for every individual.

Nothing on this website should be considered medical advice or a substitute for a professional consultation.

All treatments are subject to a professional consultation and assessment.

A consultation allows us to determine:

• Whether treatment is suitable
• Expected outcomes
• Potential risks
• Medical contraindications
• Alternative treatment options

Certain treatments involve prescription-only medicines and are subject to a consultation with a qualified prescriber. Treatment will only be provided where clinically appropriate.

We reserve the right to decline treatment where we believe it is not clinically appropriate or in the client's best interests.

Individual results vary.

While we aim to achieve the best possible outcomes, no treatment can guarantee specific results.

Treatment effectiveness depends on many factors, including:

• Individual skin type
• Age
• Lifestyle
• Medical history
• Compliance with aftercare advice

Before-and-after photographs shown on our website are examples only and should not be interpreted as guaranteed results.

You agree to provide accurate and complete medical information before treatment.

Failure to disclose relevant medical history, allergies, medications or previous procedures may affect treatment outcomes and could increase the risk of complications.

RE-Skin Clinic cannot be held responsible for complications arising from incomplete or inaccurate information provided by clients.

Appointments may be booked online, by telephone or in person.

Bookings are subject to availability.

Appointment times are only confirmed once you receive confirmation from the clinic.

At RE-Skin Clinic, we value your time and ask that you respect the time reserved for your appointment. Our cancellation policy helps us offer appointments to other clients and ensures the smooth running of the clinic.

Appointment Deposits

Some treatments require a booking deposit to secure your appointment.

• Deposits are deducted from the total cost of your treatment.
• Your appointment is not confirmed until the required deposit has been received.
• Deposit amounts may vary depending on the treatment booked.

Cancelling or Rescheduling

If you need to cancel or rearrange your appointment, we kindly request at least 48 hours' notice.

• More than 48 hours' notice: Your deposit can be transferred to a new appointment or refunded upon request.
• Less than 48 hours' notice: Your deposit will normally be forfeited.
• Failure to attend (No-Show): Your deposit will be retained and a new deposit may be required before booking another appointment.

Late Arrivals

If you arrive late for your appointment, we will make every effort to accommodate you. However, depending on the time available, your treatment may need to be shortened or rescheduled.

If there is insufficient time to safely complete your treatment, the appointment may be cancelled and the cancellation policy will apply.

Exceptional Circumstances

We understand that unexpected situations can arise. Where exceptional circumstances exist, RE Skin Clinic may, at its discretion, waive cancellation charges or transfer deposits. This decision will be made on a case-by-case basis.

We are committed to providing high-quality treatments and professional skincare products.

Aesthetic Treatments

Due to the nature of aesthetic procedures, treatment fees are non-refundable once treatment has been carried out.

Results can vary between individuals based on factors such as skin type, lifestyle, medical history and adherence to aftercare advice. For this reason, dissatisfaction with the outcome of a treatment does not automatically entitle a client to a refund.

If you have concerns following your treatment, we encourage you to contact us as soon as possible so we can assess the situation and discuss appropriate aftercare or review appointments.

Retail Products

Unused, unopened retail products may be returned within 14 days of purchase, provided they are:

• Unopened
• In their original packaging
• In a resaleable condition
• Accompanied by proof of purchase

For hygiene and safety reasons, we are unable to accept returns of opened or used skincare products unless they are faulty or supplied in error.

Your statutory consumer rights are not affected.

Payment is due at the time of treatment unless otherwise agreed.

We accept the payment methods displayed within the clinic and on our website.

Prices may change without prior notice.

Due to the nature of aesthetic treatments, treatment fees are generally non-refundable once treatment has been provided.

Refunds will not normally be offered because a client changes their mind or is dissatisfied with a result where treatment has been carried out appropriately.

This does not affect your statutory rights.

RE-Skin Clinic is an Authorised Dermalogica Stockist.

We supply genuine Dermalogica products sourced through authorised distribution channels.

Product images on the website are for illustration purposes only.

We reserve the right to amend pricing, availability and packaging without notice.

Unused retail products may be returned in accordance with our Returns Policy.

For hygiene and safety reasons, opened or used skincare products cannot normally be returned unless faulty.

If you believe a product is faulty, please contact us as soon as possible.

Gift vouchers:

• Cannot be exchanged for cash.
• Must be used before the expiry date shown.
• Are non-refundable.
• May only be redeemed against eligible treatments or products.

Lost or stolen vouchers cannot always be replaced.

With your written consent, we may take clinical photographs before and after treatment.

These photographs may be used:

• For your medical records
• To monitor treatment progress
• For education or marketing purposes (only with your separate consent)

You may withdraw consent for marketing use at any time.

Following treatment, you agree to follow all aftercare advice provided by RE Skin Clinic.

Failure to follow aftercare instructions may affect your results and increase the risk of complications.

Nothing in these Terms excludes liability where it cannot legally be excluded.

To the fullest extent permitted by law, RE Skin Clinic shall not be liable for:

• Indirect losses
• Loss of earnings
• Dissatisfaction arising from unrealistic expectations
• Outcomes affected by failure to follow medical advice or aftercare

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access and may suspend the website for maintenance, updates or technical issues.

All website content, including:

• Text
• Graphics
• Logos
• Images
• Design
• Layout
• Videos

is owned by or licensed to RE Skin Clinic and is protected by copyright and intellectual property laws.

Content may not be copied, reproduced or distributed without prior written permission.

Our website may contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of those websites.

Your personal information is processed in accordance with our Privacy Policy.

Please read our Privacy Policy for details of how we collect, use and protect your information.

We reserve the right to amend these Terms & Conditions at any time.

The latest version will always be published on our website.

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.